I started designing personal Christmas cards the year I moved to NYC, 1994. Back then, I'd take a floppy to Kinko's to use their color printer, and then I'd cut each out and glue it into one of those photo-frame cards. Ugly. These days the process is much more polished and professional but the brain-wracking … Continue reading Life in Christmas Cards
Nearly every year since 1994 I've scribbled out a Christmas card that attempts to convey my situation and mindset at the time. Planning begins in the early fall, and I typically go through several complete iterations, along with hours of panic, hopelessness and renewed focus. Since 2006, Mary has served as partner and editor, and … Continue reading ART!: A Christmas Tradition
I enjoy customer service encounters. Especially the bad ones. I consider such situations sport, like predator and prey, with the prey not recognizing me as a natural predator until it’s too late. Which is a nice way of saying: I worked on the front lines of customer service at Walt Disney World. Nobody does the customer service, or customer experience (CX), better than Disney Parks, and … Continue reading Ankle-Deep in Customer Service.