My quest has been a challenging one: to inspire my colleagues and clients to become better storytellers. Over the past few years, I've coached and cajoled peers, clients and executive teams to respect the essence -- and the power -- of real storytelling. I want them to become better communicators by becoming better storytellers. I … Continue reading Storytelling in Business: It Should be a Little Scary
I enjoy customer service encounters. Especially the bad ones. I consider such situations sport, like predator and prey, with the prey not recognizing me as a natural predator until it’s too late. Which is a nice way of saying: I worked on the front lines of customer service at Walt Disney World. Nobody does the customer service, or customer experience (CX), better than Disney Parks, and … Continue reading Ankle-Deep in Customer Service.
Dear colleagues. I apologize for the Reply All email that contained rather graphic information and photos of my recent “procedure” in the body of the mail. I had intended them only for Holly in HR. Thanks to those of you who sent condolences and to Jason for commiserating with his own surgical experiences in similarly … Continue reading The Noob Regrets
So begins another blog. Several have withered and died. Another just disappeared; I have searched the corners of the internet without luck. So, here goes.