I enjoy customer service encounters. Especially the bad ones. I consider such situations sport, like predator and prey, with the prey not recognizing me as a natural predator until it’s too late. Which is a nice way of saying: I worked on the front lines of customer service at Walt Disney World. Nobody does the customer service, or customer experience (CX), better than Disney Parks, and … Continue reading Ankle-Deep in Customer Service.
Dear colleagues. I apologize for the Reply All email that contained rather graphic information and photos of my recent “procedure” in the body of the mail. I had intended them only for Holly in HR. Thanks to those of you who sent condolences and to Jason for commiserating with his own surgical experiences in similarly … Continue reading The Noob Regrets